NEW DATES: 10-12 November
NOTICE: With the widespread outbreak of the COVID-19 virus, the health and safety concerns of our delegates, speakers and staff if our number one priority. The information from the authorities is constantly changing and we are doing our best to remain agile, while upholding the integrity of our programme and the health and safety concerns of all stakeholders. We have therefore made the difficult but necessary decision to postpone this event to the 10-12 November 2020.
If you are a registered delegate:
Our events team will be in-touch with more information in due course, if you have any questions please email email@example.com
With staffing the number one cost for contact centres, it is crucial for contact centre leaders to develop a strong workplace culture that nurtures healthy, engaged, and motivated employees.
If this is done well, the effect flows on to the customer experience, driving business success. If this is done poorly, contact centres face low productivity, high absenteeism, and high turnover, all at a huge cost to the business.
So how do organisations develop a culture of high performers to enhance productivity, retain key talent, and produce a higher level of customer satisfaction?
The Contact Centre Leadership & Engagement Summit brings together leading organisations, industry experts, and the most innovative thinkers from the contact centre world to discuss:
- How do you train and develop the best leaders from your organisation to drive key business outcomes
- How do you create a healthy workplace culture and a positive employee experience in order to maximise productivity, improve the customer experience, and attract and retain the best talent
- How do you offer the best incentives, tools & processes to minimise employee stress and fatigue, improve productivity & engagement, and enhance the overall employee experience
You will walk away with key insights from industry leaders and learn how to transform your workplace culture, develop your leaders, and engage your staff, turning your contact centre into one of the most productive and effective foundations of your organisation. You will also have the chance to network with like-minded people within your industry, share your own insights, and discuss the latest ideas in contact centre leadership & engagement.
LIVE STREAMING AVAILABLE WITH OUR ONLINE PASS
If you are unable to attend the live face to face event, you don't have to miss out! You can access all the content live from the conference, with our new ONLINE PASS. Access all the conference sessions from the comfort of your own home or office, and still get the opportunity to ask questions directly to speakers and panelists. Select 'Online Pass' on the registration page.
Covid-19 information for our customers